What precautions is First Due taking during the COVID-19 Pandemic?
COVID-19 safety is something we take extremely seriously. We created an entire page devoted to addressing our standards. Read more here.
Are all First Due employees firemen?
First Due Movers was founded in 2009 by three Firefighters from Seattle’s Eastside. While many of our employees are volunteer firefighters or EMT, not every employee is a firefighter. However, every employee must meet the fire service standards of attention to detail, professionalism, and dedication to selfless service. Learn more about us here.
Does First Due facilitate interstate moves?
As long as the move originates from within Washington state, First Due Movers can relocate your home or office anywhere in the lower 48 states. All interstate operations are carried out entirely in-house. This means we don’t subcontract drivers or labor. The people who load your items will be the same to drive and unload your items at the destination. When we move a home or office across state lines, you have peace of mind knowing that your items will be the only items on our truck, leaving very little room for error and allows us to give you an accurate delivery date typically no more than a week out. Learn more about our long distance moves here.
What areas does First Due serve?
First Due services the entire state of Washington for local moves. We are also licensed to move customers from Washington state to any of the lower 48 states. Learn more about local moves here.
Can we tip our movers?
Yes, tips are always greatly appreciated for a job well done.
Can First Due donate or dispose of my unwanted items?
Yes, we offer a donation and disposal service for a small fee, based on the total cubic footage of your items. We cannot dispose of garbage or hazardous items. All disposal/donation items are returned to our warehouse for processing. Any items that are not accepted for donation due to their condition are then taken to the transfer station for disposal. Learn more here.
Do you charge a set price or by the hour?
All local moves (55 miles of transport or less) are charged by the hour and you’re charged only for the time used. All long-distance moves (55 miles of transport or more) will be charged via flat-rate determined by the mileage of the move and the volume of goods being transported.
Does First Due move pianos?
First Due can move most upright or spinet pianos provided we have sufficient man-power. If there are stairs involved in getting the piano where you want it, please discuss the specifics with our team in detail. First Due Movers cannot move grand or baby grand pianos.
Can our dressers be moved with clothes in them?
It depends. If you have a small dresser and the dresser does not need to be moved up or down stairs, then typically clothes can stay in the drawers. We do ask that if any items are left in the drawers, they are soft and lightweight (for instance, clothes, linens, towels, etc.). If the dresser is on the larger side or if the dresser will need to be carried down or up a flight of stairs, we ask that you remove all items from the drawers. Please note that some dressers do not have the structural stability to be moved with any weight in them. So be sure to assess the integrity of your furniture before deciding to leave items inside them.
Can you dismantle and assemble my furniture?
Yes. All crews come equipped with the tools to dismantle/assemble beds, tables, exercise equipment, and most other items. We cannot dismantle Murphy beds or remove them from the wall as they are typically installed in a semi-permanent fashion.
How do you protect furniture?
Furniture and mattress protection is our forte. Mattresses and box springs are protected with commercial grade 4-mil plastic mattress bags. All furniture items will be completely wrapped in professional-grade moving blankets, then shrink wrapped to hold them in place and to protect the items from the elements. This not only protects the furniture, but the homes/offices that we are working inside.
How do you protect homes or offices?
Protective neoprene floor runners are used to cover all main walking areas within a home or office. Blankets will be used to protect railings and door jams as necessary. We wrap all furniture in thick professional-grade moving blankets, then shrink-wrap them in place for total protection.
Can you disconnect or reconnect my appliances?
First Due Movers can move most appliances, however we cannot remove or connect any water or gas lines leading to your appliances. Water lines are most often found in washing machines, refrigerators, and freezers. Gas lines are most commonly found in clothes dryers, stoves, and outdoor BBQs.
Can First Due handle my electronics and stereo equipment?
In most cases we can assist with disconnecting wires associated with stereo equipment, TVs, DVD players and other electronic equipment, however we cannot set the equipment back up at the destination. Many home stereo and media setups are set up in very specific ways and may require extensive knowledge to reconfigure properly. Please arrange for a 3rd party to reconfigure your equipment if you are uncomfortable doing it yourself.
What items are not accepted for transport?
We cannot take firearms, ammunition, propane tanks, gasoline, paint, or any other hazardous or combustible items. If you plan to have us move any gas-powered items such as a generator or lawn mower, we ask that you drain or run the gas out of the machine. Standard household chemicals are accepted if boxed properly.
Can you move my firearms and ammunition?
First Due Movers cannot transport or handle firearms and/or ammunition. Please set these aside or pack them in a separate box. If we are moving a gun safe for you, please remove all items prior.
Can you take my TV off the wall and re-mount it at my new home?
We can remove your TV and mount from the wall at your old residence or office, however we cannot mount it to the wall at your new home or office.
Can we help the moving crew on move day?
Absolutely. Unfortunately our movers cannot “team lift” any items with a home or office owner. Additionally, we cannot have non-employees inside our truck or operating our lift gate. Aside from that, move on!
Can you transport our cars?
We do not currently offer this service.
Do you offer storage?
Yes, we offer in-truck storage if your move-out and move-in dates do not quite line up. We do not currently offer long-term storage. Stay tuned as long term storage will be offered in late 2021.